TERMS OF SERVICE

Last Updated: 31.05.2026

Welcome to PestSolve ("Website"), operated by MASAF LTD, a company registered in England and Wales under company number 17168707, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Company", "we", "us", or "our").

By accessing or using this Website, placing an order, creating an account, or purchasing any products from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use this Website.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase products from this Website.

By placing an order, you represent and warrant that all information provided is accurate and complete.

2. Products and Services

We offer ultrasonic pest repeller products and related items.

Product descriptions, images, specifications, and marketing materials are provided for informational purposes only. We reserve the right to modify product offerings, specifications, availability, and pricing at any time without notice.

We do not guarantee that product images displayed on the Website will exactly match the product received.

3. No Guarantee of Results

Our products are designed to assist in reducing pest activity.

We make no representation, warranty, or guarantee that any product will eliminate, prevent, control, or reduce pests in any specific environment.

Product effectiveness may vary based on numerous factors, including but not limited to:

• Pest species

• Infestation level

• Property size

• Environmental conditions

• Product placement

• Proper usage

• Structural characteristics of the premises

Individual results may vary significantly.

The Company makes no promise regarding specific outcomes, effectiveness, or performance.

4. Orders and Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse any order

• Cancel any order

• Limit quantities purchased

• Request additional verification

• Suspend transactions suspected of fraud

An order confirmation does not constitute acceptance of an order. Acceptance occurs when the product has been shipped.

5. Pricing and Payment

All prices displayed on the Website are subject to change without notice.

We reserve the right to correct:

• Pricing errors

• Product description errors

• Technical errors

• Promotional errors

If a pricing or system error occurs, we may cancel the affected order and issue a refund.

Payments are processed through third-party payment providers. We are not responsible for errors, interruptions, or failures caused by such providers.

6. Promotions and Discount Codes

We may offer promotional discounts, coupon codes, bundles, and limited-time offers.

We reserve the right to:

• Modify promotions

• Terminate promotions

• Reject improperly used coupon codes

• Cancel orders that violate promotion terms

Promotions may not be combined unless explicitly stated.

7. Shipping and Delivery

Products are fulfilled through third-party suppliers and logistics providers.

Estimated delivery times are provided for convenience only and are not guaranteed.

Typical delivery estimates are approximately 7–15 business days but may vary.

Delivery delays may occur due to:

• Customs processing

• Weather conditions

• Carrier disruptions

• Supply chain interruptions

• Government actions

• International transportation issues

• Force majeure events

The Company shall not be liable for delays beyond its reasonable control.

Risk of loss transfers to the customer upon delivery to the shipping address provided.

8. Customs, Duties, and Import Issues

Customers are solely responsible for complying with local laws regarding imported products.

The Company shall not be responsible for:

• Customs delays

• Import restrictions

• Seizures

• Duties

• Taxes

• Government actions

Failure to receive a shipment due to customs or import-related issues does not automatically entitle the customer to a refund.

9. Returns and Refunds

Our Refund Policy forms part of these Terms.

Subject to applicable law:

• Refund requests must be submitted within 14 days of delivery.

• Products must be unused and unopened.

• Return authorization must be obtained before returning any item.

• Customers are responsible for return shipping costs unless otherwise required by law.

We generally require returned products to be received before a refund is issued.

However, we may, at our sole discretion, issue refunds without requiring a return.

Refunds may be refused where:

• Products have been opened

• Products have been used

• Products have been damaged by the customer

• Return requirements have not been met

10. Chargebacks and Payment Disputes

Customers agree to contact us at support@trypestsolve.com before initiating a chargeback or payment dispute.

Initiating a chargeback for a validly delivered product without first contacting us to seek resolution may constitute a breach of these Terms.

We reserve the right to provide transaction records, delivery confirmations, customer communications, and related documentation to payment processors in connection with disputed transactions.

11. Customer Accounts

Customers may create accounts or purchase products as guests.

Account holders are responsible for:

• Maintaining account security

• Protecting login credentials

• All activity occurring under their account

We reserve the right to suspend or terminate accounts at our sole discretion.

12. Prohibited Conduct

You agree not to:

• Use the Website unlawfully

• Commit fraud

• Interfere with Website functionality

• Attempt unauthorized access

• Misrepresent information

• Abuse refund or chargeback systems

• Disrupt Website operations

13. Intellectual Property

All Website content, including but not limited to:

• Text

• Product descriptions

• Graphics

• Logos

• Videos

• Images

• Designs

• Software

• Layouts

is owned by or licensed to MASAF LTD and is protected by applicable intellectual property laws.

You may not:

• Copy

• Reproduce

• Republish

• Scrape

• Distribute

• Sell

• Exploit

any content without prior written permission.

Automated data extraction, scraping, crawling, or harvesting of Website content is strictly prohibited.

14. Disclaimer of Warranties

To the fullest extent permitted by law, all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

The Company disclaims all warranties, whether express or implied, including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy

• Reliability

No advice or information provided by the Company creates any warranty not expressly stated herein.

15. Limitation of Liability

To the fullest extent permitted by law, MASAF LTD, its directors, officers, employees, contractors, affiliates, suppliers, and agents shall not be liable for any:

• Indirect damages

• Incidental damages

• Special damages

• Consequential damages

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Data loss

• Reputation damage

arising from the use of the Website or products.

In no event shall our total liability exceed the amount paid by the customer for the applicable order.

Nothing in these Terms excludes liability that cannot legally be excluded.

16. Indemnification

You agree to indemnify, defend, and hold harmless MASAF LTD and its affiliates from any claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the Website

• Violation of these Terms

• Violation of applicable laws

• Misuse of products

17. Force Majeure

We shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including:

• Natural disasters

• Weather events

• Epidemics

• Pandemics

• Government actions

• Customs delays

• Labor disputes

• Transportation disruptions

• Utility failures

• Internet outages

• Supplier failures

18. Termination

We may suspend, restrict, or terminate access to the Website or any account at any time without prior notice where we reasonably believe:

• Fraud has occurred

• Abuse has occurred

• These Terms have been violated

• Legal compliance requires such action

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

21. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this Website with a revised "Last Updated" date.

Continued use of the Website following any changes constitutes acceptance of the updated Terms.

22. Contact Information

 

• Trade Name: WILDADS - FZCO
• Business Address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis
• License Number: 50066
• Contact: support@trypestsolve.com

&

MASAF LTD
Company Number: 17168707
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email: support@trypestsolve.com