Shipping policy

Shipping Policy

Last Updated: 31.05.2026

Thank you for shopping with PestSolve. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

PestSolve currently ships to customers located within the United States.

We reserve the right to limit, refuse, or cancel shipments to certain locations at our discretion.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Processing times may be extended during:

  • High-volume sales periods

  • Holidays

  • Inventory shortages

  • Supplier delays

  • Fraud review procedures

  • Events beyond our reasonable control

Orders are not processed on weekends or public holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.

3. Shipping Origin

Products are fulfilled and shipped through our international supplier and logistics network.

As a result, orders may be shipped from international fulfillment centers, including facilities located in Asia.

By placing an order, you acknowledge and accept that products may be shipped internationally.

4. Estimated Delivery Times

Estimated delivery times are generally:

Standard Shipping

  • Estimated delivery: 7–15 business days

  • Cost: Displayed at checkout

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination

  • Carrier performance

  • Customs procedures

  • Weather conditions

  • Seasonal demand

  • Local delivery disruptions

5. Shipping Confirmation and Tracking

When available, tracking information will be sent to the email address provided during checkout.

Please allow up to 72 hours after shipment for tracking information to become active.

Tracking updates are controlled by third-party carriers and may occasionally be delayed.

We are not responsible for tracking system outages or carrier reporting delays.

6. Customs and Import Procedures

Certain shipments may be subject to customs inspections, import procedures, or regulatory review.

While we work to minimize disruptions, PestSolve cannot control customs authorities or government agencies.

We are not responsible for delays resulting from:

  • Customs inspections

  • Border processing

  • Government actions

  • Import restrictions

  • Regulatory reviews

7. Delivery Delays

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays

  • Customs processing

  • Weather events

  • Natural disasters

  • Labor disputes

  • Transportation disruptions

  • Supply chain interruptions

  • Public health emergencies

  • Government actions

  • Force majeure events

Delivery dates are estimates only and should not be considered guaranteed delivery commitments.

8. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete.

We are not responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Undeliverable shipments caused by customer error

If an order is returned due to incorrect shipping information, additional shipping charges may apply before reshipment.

9. Lost Packages

If tracking indicates that a package has been delivered, PestSolve is not responsible for theft, loss, or damage occurring after delivery.

Customers should contact the carrier directly regarding delivery-related claims where appropriate.

If a package appears lost in transit, please contact:

support@trypestsolve.com

We will work with the carrier to investigate the shipment.

Any replacement or refund will be provided at our reasonable discretion based on the outcome of the investigation.

10. Damaged Shipments

If your order arrives damaged, you must contact us within 48 hours of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging

Failure to provide sufficient evidence may affect our ability to process the claim.

11. Refused or Abandoned Shipments

Orders refused by the customer or deemed undeliverable may not qualify for a refund.

Shipping costs, return costs, customs charges, carrier fees, and other related expenses may be deducted from any refund where permitted by law.

12. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Key points include:

  • Return requests must be submitted within 14 days of delivery.

  • Items must be unused and unopened.

  • Return authorization is required.

  • Customers are responsible for return shipping costs unless otherwise required by law.

Please review our full Return & Refund Policy before requesting a return.

13. Contact Information

If you have any questions regarding shipping or delivery, please contact:

PestSolve
Operated by MASAF LTD
Company Number: 17168707

71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email: support@trypestsolve.com

We aim to respond to inquiries within 1–2 business days.