Shipping policy

Shipping Policy

Last Updated: 11 July 2026

Thank you for shopping with PestSolve. This Shipping Policy explains how orders are processed, shipped, and delivered. PestSolve is operated by MASAFR LLC, 447 Broadway, 2nd Floor, Suite 3485, New York, NY 10013, United States. EIN: 32-0861151.

1. Shipping Locations

We currently ship to customers within the United States. We may expand, restrict, or discontinue shipping to specific locations at our discretion.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been authorized. Processing may take longer during holidays, high order volumes, inventory shortages, supplier delays, fraud reviews, or events beyond our reasonable control. Orders are not processed on weekends or U.S. public holidays. Tracking information will be provided when available.

3. Shipping Origin

Products are fulfilled through our international supplier and logistics network. Orders may be shipped from fulfillment centers outside the United States, including facilities in Asia. By placing an order, you acknowledge that your shipment may originate internationally.

4. Estimated Delivery

Standard shipping is typically estimated at 7–15 business days. Delivery estimates are not guaranteed and may vary due to carrier performance, customs procedures, weather, seasonal demand, or local delivery conditions.

5. Tracking

Where available, tracking information will be emailed after shipment. Please allow up to 72 hours for tracking updates to become active. Carrier systems may occasionally experience reporting delays.

6. Customs and Imports

International shipments may be subject to customs inspections or regulatory review. We are not responsible for delays caused by customs authorities, government agencies, or import restrictions.

7. Delivery Delays

We are not liable for delays caused by carriers, customs, severe weather, natural disasters, labor disputes, transportation interruptions, supply chain issues, public health emergencies, government actions, or other events beyond our reasonable control.

8. Shipping Information

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

9. Lost Packages

If tracking shows a package as delivered, we are not responsible for theft or loss after delivery. If a package appears lost in transit, contact support@trypestsolve.com and we will assist in investigating the shipment.

10. Damaged Shipments

Please report damaged deliveries within 48 hours and include your order number, a description of the issue, and photographs of both the product and its packaging.

11. Refused or Abandoned Shipments

Orders refused by the customer or deemed undeliverable may be subject to deductions for shipping, return shipping, customs charges, or carrier fees where permitted by law.

12. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy. Return requests generally must be submitted within 14 days of delivery, items must be unused and unopened, and return authorization may be required.

13. Contact Information

PestSolve
Operated by MASAFR LLC
447 Broadway, 2nd Floor, Suite 3485
New York, NY 10013
United States
EIN: 32-0861151
Email: support@trypestsolve.com

We aim to respond within 1–2 business days.