Refund policy
Return & Refund Policy
Last Updated: 31.05.2026
At PestSolve, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.
Return Eligibility
We offer a 14-day return period from the date your order is delivered.
To be eligible for a return:
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The item must be unused and unopened.
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The item must be in its original packaging.
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The item must be in the same condition in which it was received.
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Proof of purchase or order confirmation must be provided.
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A return request must be submitted within 14 days of delivery.
Items that have been opened, used, damaged by the customer, altered, or returned without authorization may not be eligible for a refund.
How to Request a Return
To initiate a return, please contact us at:
Please include:
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Your order number
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Full name
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Email address used for the order
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Reason for the return
Returns sent without prior authorization may be refused.
If your return request is approved, we will provide return instructions and the appropriate return address.
Return Shipping Costs
Unless required by applicable law, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a tracked shipping service when returning products.
The Company is not responsible for returns lost or damaged during transit.
Inspection and Approval
Once the returned item has been received, we will inspect it to verify compliance with this policy.
Refund eligibility is determined after inspection.
Returns that do not meet the requirements of this policy may be rejected and returned to the customer at the customer's expense.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A defective item
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A damaged item
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An incorrect item
you must contact us at support@trypestsolve.com within 48 hours of delivery.
We may request:
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Photographs of the item
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Photographs of the packaging
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Additional information necessary to evaluate the claim
Failure to provide requested information may affect our ability to process the claim.
Product Performance Disclaimer
PestSolve products are intended to assist in reducing pest activity.
We do not guarantee specific results.
Product performance may vary depending on:
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Pest species
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Infestation level
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Property layout
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Environmental conditions
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Product placement
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Proper usage
Customer dissatisfaction based solely on perceived effectiveness does not automatically qualify a product for return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened products
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Used products
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Products damaged by the customer
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Products returned without authorization
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Gift cards
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Promotional or clearance items marked as final sale
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Personalized or custom-made products
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Products returned after the return period has expired
Exchanges
We do not offer direct exchanges.
If you wish to obtain a different product, you may return an eligible item in accordance with this policy and place a new order separately.
Lost, Delayed, or Refused Shipments
Because orders are fulfilled through international shipping partners, delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
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Customs inspections
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Carrier delays
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Weather conditions
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Transportation disruptions
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Government actions
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Force majeure events
Orders refused by the customer, abandoned, or made undeliverable due to incorrect shipping information may not be eligible for a refund.
Chargebacks
If you experience an issue with your order, please contact us at support@trypestsolve.com before initiating a chargeback or payment dispute.
We are committed to working with customers to resolve concerns whenever possible.
Refund Processing
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 10 business days after approval.
Depending on your bank or payment provider, additional processing time may apply before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
European Union Customers
Although PestSolve currently sells primarily to customers located in the United States, if applicable law grants additional consumer rights, including mandatory cancellation rights, those rights will remain unaffected by this policy.
Contact Information
MASAF LTD
Company Number: 17168707
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: support@trypestsolve.com